Hiring for Support Analyst – Oceanside, CA – Onsite
Overview
Join Clover Solutions, a global leader in technology-enabled business solutions, headquartered in Tampa, FL, USA. At Clover, we're dedicated to delivering cutting-edge solutions across Telco Networks, Data Analytics, Cyber Security, and more.
About Us: Clover Solutions LLC is a premier Technology Staffing and Consulting firm renowned for its commitment to excellence. We specialize in providing top-tier workforce solutions customized to meet our clients' diverse needs.
Our Commitment to Diversity: At Clover, diversity is more than a checkbox—it's our foundation. We embrace differences in gender, religion, race, ethnicity, sexual orientation, and gender identity, fostering an inclusive work environment where every individual's uniqueness is valued.
Position Overview: We're currently seeking a talented Support Analyst to join our dynamic team. In this role, the successful candidate plays a crucial part in providing support for our products and services to end-users. The candidate will be responsible for troubleshooting issues, providing technical assistance, and ensuring customer satisfaction through effective communication and problem resolution.
No. of Vacancies
Responsible For
- Perform Oceanside platforms system administration, configuration and validation tasks.
- Provide systems administration and technical support in a non-GMP environment.
- Provide end-user support and training including troubleshooting problems at the application level (includes working with vendors to resolve issues).
- Co-ordinate with Infrastructure, IT, and Database administrators to ensure continuous system availability.
- Document and manage lab system defects and issues, assessments, and resolutions.
Additional Requirements
Deliverables:
- Upgrade of instrument PCs as needed
- Interface with vendors during instrument PMs and Instrument repairs or upgrades
- Coordinate with scientists and lab users to facilitate lab PC changes and systems patching
- General onsite support for Oceanside labs related instruments and PCs
- Manage backups for lab PCs
- Process and manage documentation for data integrity initiatives for Oceanside labs
Job Nature
Educational Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Experience Requirements
Job Location
Job Level
How to Apply
Interested candidates can send their resumes to career@your-domain.com mentioning "Job Title" in the subject line.
Apply Online